Transfer or Remove Existing License

This section explains how to transfer or remove a Process Runner Excel Add-in license.

Typically Process Runner Excel Add-in licenses have dedicated user or computer and you cannot transfer it to another user or computer. However, with special instructions from Magnitude, or if you purchase transferable licenses, you may transfer the license from:

  • User to user
  • Computer to computer

The license transfer is a two-step process:

  1. Deactivate license on the old computer.
  2. Activate license on the new computer.

Important: Do not proceed with the license transfer if the license is “Floating”, “Concurrent”, or “Named”. In such a case, we recommend you contact your internal license manager.

To deactivate Process Runner Excel Add-in license

  1. In Microsoft Excel, go to Process Runner > About > Manage License. The License Information page is displayed.
  2. Select Transfer License > Next. The License transfer page is displayed.
  3. To ensure that the Process Runner Excel Add-in application is not accidentally removed, enter the captcha rEmoVE, your password, select Confirm and proceed transfer checkbox, and then select Next. The Product license transfer confirmation page is displayed.

    Note: For further assistance, please create a support case on Salesforce along with a screenshot of Help > About. Also, the passwords are case-sensitive.

  4. Select the Confirm above information and transfer product license check box, and select Finish. The Process Runner Excel Add-in license is deactivated.

Manual Deactivation

This section provides information about manually deactivating Process Runner Excel Add-in from computers.

Before you manually deactivate the Process Runner Excel Add-in license, ensure that you do the following:

To completely deactivate the Magnitude license from existing computers, uninstalling Process Runner Excel Add-in is not enough. You must perform the steps in this section to get the deactivation confirmation code. This code is essential for successful license transfer or removal; else, the license is considered to be in use.

To manually deactivate Process Runner Excel Add-in license

  1. Run Innowera License Removal.exe. The Innowera - Remove License page is displayed.
  2. Select Yes. The Remove License (Process Runner) – Confirmation dialog box is displayed.
  3. To ensure that the Process Runner Excel Add-in is not accidentally removed, enter the captcha rEmoVE in the box and your password.

    4. Note: For further assistance, please create a support case on Salesforce with a screenshot of Help > About. Also, the passwords are case-sensitive.

  4. After Process Runner Excel Add-in license is deactivated, you get a license removal confirmation key.
  5. Select Copy Key, paste the Process Runner Excel Add-in license key in an email. For further assistance, please create a support case on Salesforce.
  6. To exit from the license removal application, select Close.

To complete the transfer of the license, after you deactivate your license. For further assistance, please create a support case on Salesforce with a screenshot of Help > About of the Process Runner Excel Add-in installed on the new computer and the license that you have deactivated. Magnitude support team resets the activation parameters, such as the computer ID and user ID in the license, after which you can activate the license on the new computer.

Activate License on a New Computer

After you successfully deactivate your license from the old computer, you must activate the license on the new computer. For information about activating a Process Runner Excel Add-in license on a new computer, see the Activate License section.

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