This error occurs in Process Runner DB when the Windows user ID of the user is not listed in the Named User List of a particular Product Id/ License.
Suggested Solutions:
This error is displayed when the Named user list has no more space left to add up a new user to allow access for a particular product. To allow access to a new user, remove the users from the list who are no more using Process Runner DB. The Named user list can be populated with user names (Windows User id) up to the no. of license acquired for a particular product Id. The new user can also be added manually in the list after removing inactive user.
Refer the steps given below to remove a named user to free a license.
1.Open the License Server Web interface and click on 'Status‘ command.
2.Click on 'innowera’ button under Server Status.
3.Click on 'edit...' button under 'Edit Named User List' column for the Product.
4. Click on ‘Remove’ button for the user who no longer needs the license.
5.Click on ‘Remove User’ button in the Remove named user page.
6.The user is removed from the Named User List. Click on ‘Back’ button. It will confirm the removal.
Repeat these steps for all the users you want to remove from the list.
Note: -
Removed user can be added back only after 96 hours.To manually add new user or re-add user that was previously removed, repeat steps 1-3. In ‘Edit name user definitions’ page click on ‘Add New User…’ button, enter the Windows User Id and click on Add User button.
If your issue is not resolved, please contact license@innowera.com with screen shot of specific error message and steps performed prior to encountering the error message.
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