This error occurs in Process Runner DB when all the available floating licenses are in use by other users. But this is a temporary situation. If any of the user using Process Runner DB logoff and check in the license, other user will be able to login to Process Runner DB.
Here’s some additional information that may be useful:
1.Rule is that if user has Process Runner DB open, it will use the license. As soon as user logs off, it will release the license back to the pool. If user gets disconnected from network or if license server does not hear back from Process Runner DB after set timeout (default is 3600 seconds = 1hr), license will be automatically be released back to the pool. This timeout is stored in innowera.opt file on the license server. This is the text file and can be changed in notepad. Default timeout cannot be lower than 3600 seconds.
2.If you have 1 “Designer” and 5 “Run-Only” licenses. So only one Designer can use the Process Runner DB at any given time. If 2nd Designer tries to use the software, will get the message as above.
3.It is the best practice to ask user to exit from Process Runner DB once they are done.
Note: We request users to use Innowera License Server Web interface to verify the usage of licenses. For customers using Innowera Control Panel, please do not refer its User Status page as source of information for license usages as this page merely displays the list of users using Process Runner and their current status. Any Process Runner DB user if inactive for the duration specified under Options Settings of Innowera Control Panel and 'Clear inactive sessions of Process Runner' option is enabled in Innowera Control Panel then all inactive users of Process Runner DB are automatically removed from the User Status page. So no inactive sessions will be displayed in User Status page, however the users will still be having Process Runner DB running and the licenses checked out. Innowera Control Panel is for usage control of Process Runner DB and not license control.
In the Innowera License Server Web interface click on "Innowera" button under License Usage column to know details of all the licenses that are in use. You can also click on "Innowera" button under Server Status column to know details of each individual license.
If your issue is not resolve, please contact license@innowera.com with screen shot of specific error message and steps performed prior to encountering that error message.
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License server does not support this product (-18) error