Resolving SNC Error

If you are logging to SAP via SNC (Secured Network Connection), you may face an issue logging to SAP from Process Runner.

Process Runner may indicate "SNC Error" within iNETCONNECTOR window, similar to one below.

Cause of the problem: Process Runner cannot find SNC Library file because either it is not in default path or there is no environment variable set to tell it where to look. The reason SAP GUI can find it because, it was told where to look for SNC Library.

To resolve this issue, follow these steps to tell Process Runner where to find SNC Lib file:

1.   Find sncgs32.dll file on your computer. If found, note the path of this file and skip 2nd step.

2.   If you cannot find above mentioned file, find gssapi32.dll on your computer and note it's path. If you cannot find either of these files, go to command prompt (Run->CMD) and type SET and press ENTER. Send this screen shot to support@innowera.com and stop here.

3.   Set this path in Process Runner/iNetConnector.

A. Go to Process Runner and either create new process or open existing process and proceed till you see SAP Logon entries similar to following window

B. Clock on "Advance" tab and point the path of  sncgs32.dll  (if found) or  gssapi32.dll  (if sncgs32.dll was not found) . Once done, go back to "Server " and attempt to login to server you want

Notes:

1.   Once you set the path, Process Runner will remember it and you will not have to set this again.

2.   If you have this problem on many computers in your enterprise, please set environment SNC_LIB to point to correct path and Process Runner will use that path automatically.

3.   If you still face the problem or need further help, please contact us at support@innowera.com