Errors While Restoring Backup Files

Symptom

Sometimes, when you try to open a Process file, error messages similar to the following are displayed:

FM:35 Process Runner

FM:38 SRP: 10 You can't open "<Process File Name>.itf" file because it has 0 byte length.

File may have become unstable/corrupted caused by network error during saving of file.

Please check your backup files (Documents\Innowera\Backup) to restore file.

A - 141: Process Runner

Error while opening "<Process File Name>.iff" file: Cannot find central directory

File may have become unstable/corrupted caused by network error during saving of file.

Please check your backup files (Documents\Innowera\Backup) to restore file.

Cause

This problem occurs due to the connectivity issue while saving the Process file.

Solution

To restore the Process files from backup

  1. Copy the backup file of the Process file from My Documents\Innowera\Backup\<ProcessFileName>.bff, paste it to your main working folder, and change its file extension from .bff to .iff. The backup files are automatically created at My Documents\Innowera\Backup ifthe option Updates/Backup under Tools > Options is enabled. This allows you to have a copy of previously working file. For information about the Updates/Backup option, see Updates/Backup.

    2. Similarly, if it is a transaction file, change the extension from .btf to '.itf, for GUI Scripting file change it from .bsf to .isf, and for Data Extractor file change it from .bte to .ite extension in the the main working folder.

  2. If step 1 does not work, create a new Process file.

For further assistance, please create a support case on Salesforce.