Background Information / Cause:
When you record a transaction using Process Runner DB, after entering transaction code and providing logon credentials, "Invalid SAPGUI Logon Data" error message displayed at the bottom of SAP screen. This behavior has been noticed with SAP GUI 7.20 with Patch level 12 (or lower), with SAP GUI 7.30 with Patch Level 0 when used with SAP backend system where Kernel version is 721 (or higher).
We suggest you check the SAP Kernel version and SAP GUI patch installed on your system and then follow the instructions provided below to resolve the issue.
Expand the below links to check SAP Kernel version and SAP GUI Patch installed.
To check the Kernel version, login to SAP system where this problem is found and click on System pull down menu and then select Status… from the drop down menu and follow the steps in the next screen shot.
Check to see if Kernel version is 721 (or higher). |
Now find SAP Logon Pad on windows system tray or on bottom application bar. Click on “Options…” on and click on ‘About SAP Logon…’ to see the installed patch level.
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Suggested Solution:
Upgrade your SAP GUI 7.10 to 7.20 with patch level 13 or higher, or to SAP GUI 7.30 with patch level 2 or higher. If you already have SAP GUI 7.20 then upgrade your SAP GUI to 7.20 with patch level 13 or higher, or similarly to SAP GUI 7.30 with patch level 2 or higher.
If you have already upgraded the SAP GUI and still facing issue, please contact support@innowera.com and send us your SAP GUI information by clicking on 'About SAP Logon' in the SAP Logon Pad.
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