How to resolve 102: Innowera Control Panel: User Not Found error

Background Information/Cause:

Innowera Control Panel is fully integrated to seamlessly function with Process Runner and is meant for usage control of Process Runner. For customers using Innowera Control Panel, the above error is encountered by its Process Runner users when their user name does not exist in ‘Master Controls’ of Innowera Control Panel, therefore blocking access to Process Runner instance.

Suggested Solution:

The user name should be added to Innowera Control Panel. Please contact your Innowera Control Panel Administrator and ask them to add the  user name by sending them error screen shot.

Note: The steps to add user name in Innowera Control Panel are given below.

1.Open internet browser. Type the server URL where Innowera Control Panel is installed and hit Enter.

For example: http://servernameoripaddress/InnoweraControlPanel/

2.Login with valid credentials and go to Master Controls -> Users.

3.Check for the user name ('JSmith' in this case). If the user name does not exist then add the user name.

Next:

Sending License Details from Process Runner