User/Host not on the include list (-13)

Symptom

When a user tries to access a floating license for a product ID that is meant for a specific group, the following error message is displayed in the License Check window.

SPRA:24 User/Host not on the include list (-13)

Cause

This issue occurs because the user is not included in the group that is allowed to use the specific Product ID or the license.

Solution

Ensure that the Windows User ID of the user is included in the group allowed to use the specific Product ID or license. Follow these steps to add the user to the group when the License Server web interface is open.

  1. Open the License Server web interface.
  2. Click Status and click Innowera under OPTIONS.
    RLM_Status command_Options
  3. Enter the Windows User ID of the user in the group and click Update Options. The user is allowed to use the specific product ID.
    Error_13_Add user_entire Screen_1

For further assistance, please create a support case on Salesforce.