Windows Service Install Failed

Symptom

Sometimes, when a user tries to install RLM as a service on Windows Vista from an administrator privilege account, the following error message is displayed.

Service installed failed

Error Access Service Control Manager denied

Cause

This issue occurs because all RLM sessions are not closed.

Solution

Ensure that all RLM sessions are closed. Follow these steps to install RLM as a service on Windows Vista from an administrator privilege account:

  1. Right-click the command prompt icon and select Run as administrator from the dropdown menu.
  2. Run RLM.exe file from the Command Prompt window.
  3. Run the License Server as a Windows Service. For information, see Create and Run License Server as a Service.